Job Description
The Senior Software Engineer, Full Stack Developer will join the SaaS Platform development team at Samsara, focusing on building and optimizing technical solutions for customer support systems using technologies like Zendesk. This role involves collaborating with various teams to design, develop, and implement scalable software solutions that enhance operational efficiency and customer experience.
Key Responsibilities
- Design and develop secure, scalable technical solutions using Zendesk and related technologies.
- Maintain and optimize full lifecycle software development and API integration.
- Implement critical interfaces and complex modules to meet technical requirements.
- Develop integration between Zendesk and other customer support systems.
- Collaborate with internal stakeholders to design and implement solutions using Customer Support software tools.
- Serve as the point of contact for AI and Zendesk App development related to Customer Support.
- Monitor performance of integrations, automations, triggers, and workflows within support systems.
Requirements
- Bachelor's in Computer Science, Engineering or related field with 5 years of software development experience or Master's in Computer Science, Engineering or related field with 2 years of software development experience.
- Strong programming coding fundamentals with proficiency in at least one of the programming languages Java, Python, Go, React and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platforms.
- Good Database Management skills and understanding of data models, including writing complex SQL queries to analyze the data and generate reports.
- Experience in integrating multiple applications using middleware tools such as Zapier, Workato tools, etc.
- Experience working in Agile Scrum environments, with a solid understanding of software development lifecycle processes.
Benefits & Perks
Compensation/salary range: 95,497.50 - 128,400 USD
Flexible working model (remote and in-person options)
Health benefits
Employee-led charity fund (Samsara for Good)
Ready to Apply?
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