Job Description
The Sr. Quality Analyst at Samsara is responsible for auditing and improving the quality and consistency of deal-related processes, providing feedback, and driving continuous process enhancements to support operational excellence across the organization.
Key Responsibilities
- Process auditing of deal-related interactions and workflows to assess performance and compliance
- Conduct quality assurance coaching using standardized rubrics to ensure accuracy and service standards
- Analyze quality data and metrics to identify trends and provide actionable insights
- Support the Deal Support Quality Program through targeted audits, monitoring forms, and investigative projects
- Collaborate with cross-functional teams to improve processes and ensure consistent quality outcomes
Requirements
- 3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
- Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
- Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
- Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
- A meticulous attention to detail and a passion for continuous process improvement
- Ability to work independently in a dynamic and fast-paced environment
- Industry-standard quality or process improvement certifications e.g., COPC, Six Sigma, ASQ (preferred)
- Experience incorporating stakeholder feedback like CSAT or internal surveys into the quality improvement process (preferred)
- Experience facilitating calibration sessions with stakeholders to ensure scoring consistency and alignment (preferred)
- Experience with software used for quality assurance tracking and reporting (preferred)
- Familiarity with the sales deal lifecycle or a business operations environment (preferred)
- Experience with Salesforce (preferred)
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Support for remote work where operationally feasible
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Technical Support Supervisor
Samsara
NEW
Bengaluru
Full Time
2d
Validation Specialist - MX
Samsara
NEW
Not specified
Full Time
2d
Director, Field Sales Engineering
Samsara
NEW
Remote
Full Time
2d
More jobs in Location not specified
Tax Technology Automation Specialist
Aprio
NEW
Remote
Full Time
2d
Lead Project Engineer - APAC
Energy Vault
NEW
Remote
Full Time
2d
Senior Project Engineer
Energy Vault
NEW
Remote
Full Time
2d