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  3. Safety Event Review Supervisor-2
Samsara logo

Safety Event Review Supervisor-2

Samsara
Location not specified
Full Time
Posted February 19, 2026
Not Specified
Apply Now

Application opens on company website

Job Description

The Safety Event Review Supervisor leads a team responsible for reviewing AI-detected safety events to ensure driver safety and fleet efficiency, while coaching and managing team performance in a remote, high-volume contact center environment.

Key Responsibilities

  • Monitor daily queue health, agent availability, and service level targets
  • Manage schedules, time-off requests, and agent performance
  • Coach and educate specialists to maintain quality and service levels
  • Conduct quality audits and reviews of agent transactions
  • Handle escalations, policy clarifications, and day-to-day agent support
  • Lead, hire, and develop a high-performing, inclusive team
  • Perform shift oversight, including after-hours and weekend coverage

Requirements

  • Minimum of 1 year of leadership experience as a supervisor in a high-volume contact center environment.
  • Being bilingual in English and Spanish is a must.
  • Candidates should have a bachelor’s degree or equivalent expertise gained through practical experience in related fields.
  • Strong understanding of the Behavioral Based Coaching Model including establishing effective goals through a SMART model or similar.
  • Experience establishing expectations around development and performance management.
  • Strong problem-solving and troubleshooting skills with the ability to exercise good judgment.
  • Strong understanding of driving and traffic norms.
  • Driver’s license is required.
  • Ability to work a full-time 40-hour week shift in a 5x8 shift format, with possible after-hours, weekend, or rotating shifts.

Benefits & Perks

Full-time 40-hour work week with flexible shift options including after-hours, weekends, and rotating shifts
Remote work options and flexible working arrangements
Competitive total compensation package
Health benefits
Employee-led remote and flexible working

Ready to Apply?

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