Job Description
The role involves managing and strengthening relationships with large enterprise customers by understanding their operational challenges, providing strategic guidance on IoT platform solutions, and ensuring their long-term success in improving safety, efficiency, and sustainability of their operations.
Key Responsibilities
- Ensure customer success by increasing safety, efficiency, and sustainability of operations using Samsara's IoT platform.
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines.
- Conduct executive business reviews to assess past successes and align on future goals.
- Facilitate workshops and value check-ins to understand customer operations and recommend workflow improvements.
- Deeply understand and explain Samsara platform capabilities to diverse business types.
- Collaborate with cross-functional teams to address customer requests and drive progress.
Requirements
- Minimum of 6 years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting Enterprise SaaS and/or Fortune 500 companies.
- Strong priority management and high emotional intelligence, demonstrating the ability to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills and a value mindset.
- Proven track record of building trust, communicating effectively, and driving change with a wide variety of stakeholders including executives, Product, and Engineering leadership, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Customer travel is expected up to 25-40%.
- Ability to support and serve large-scale business solutions at Fortune 500 companies.
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Competitive total compensation package with salary range of $101,420.45 to $136,363.63 USD
Employee-led remote and flexible working arrangements
Health benefits
Ready to Apply?
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