Job Description
The Enterprise Customer Success Manager works closely with top public sector clients to understand their operations, customize Samsara's IoT platform solutions, and ensure long-term success by improving safety, efficiency, and sustainability of their physical operations.
Key Responsibilities
- Work closely with top customers to understand their fleet and operational challenges.
- Develop and execute joint success plans with customers, outlining objectives, metrics, and timelines.
- Lead executive business reviews to assess past successes and align on future goals.
- Conduct workshops to analyze current operations and recommend workflow improvements.
- Deeply understand and explain the capabilities of the Samsara platform to various business types.
- Mentor and support the wider Customer Success and Support teams.
- Build and maintain strong relationships with stakeholders, including customers and internal teams.
Requirements
- Minimum of 3 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards (preferred).
- Experience serving and supporting large-scale solutions for Public Sector organizations (preferred).
- Thrives in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Annual base salary ranging from $88,979.55 to $119,636.36 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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