Job Description
The Enterprise Customer Success Manager is responsible for working closely with top customers to understand their operations, customize Samsara's IoT platform to meet their needs, and ensure they achieve safety, efficiency, and sustainability goals through strategic partnership and technical expertise.
Key Responsibilities
- Work closely with top customers to understand their fleet and operational challenges.
- Advise customers on how to customize Samsara solutions to meet their needs.
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines.
- Conduct executive business reviews to assess past successes and align on future goals.
- Facilitate workshops to analyze current operations and recommend workflow improvements.
- Explain the capabilities of the Samsara platform to diverse business types.
- Support and mentor the Customer Success and Support teams to enhance their effectiveness.
Requirements
- A minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience is preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Fluency in French.
- Bachelor's degree from a 4-year institution.
- Strong priority management skills and high emotional intelligence to handle a demanding position with high internal visibility.
- Ability to support or serve large-scale business solutions at Fortune 500 companies is desirable.
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Ready to Apply?
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