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Job Description
A strategic customer success role focused on supporting and advising large enterprise clients to optimize their operations using Samsara's IoT platform, driving long-term transformation initiatives and ensuring customer satisfaction and value realization.
Key Responsibilities
- Support and manage relationships with large, complex enterprise customers to ensure their success with Samsara's IoT platform.
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines.
- Lead executive business reviews to align on past achievements and future goals.
- Conduct workshops to understand customer operations and recommend workflow improvements.
- Deeply understand and explain Samsara's platform capabilities to diverse customer sectors.
- Collaborate with cross-functional teams to address customer requests and drive progress.
- Mentor and build the capabilities of the Customer Success team.
- Champion company cultural principles and promote long-term customer success and operational transformation.
Requirements
- Minimum of 10 years of work experience with most recent experience in a senior Strategic Customer Success, account management, or strategic consulting role.
- Experience supporting Enterprise SaaS and/or Fortune 500 companies.
- Strong priority management and high emotional intelligence, as this is a demanding position with high internal visibility.
- Experience consulting customers on enterprise transformation programs with cross-functional stakeholders.
- Demonstrated ability to present to and influence C-level audiences.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem solving skills.
- Proven track record of building trust, communicating effectively, and driving change with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Strong bias for action, the ability to think big, and high standards.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
- Bachelor’s degree from a 4-year institution.
- Customer travel is expected up to 25-40%.
- Deep industry expertise in physical operations and operational workflow redesign (preferred).
- Experience designing customer value frameworks and multi-year operational transformation roadmaps (preferred).
- Proficiency in advanced data analysis for value quantification and outcome measurement (preferred).
- Master’s degree in Business, Engineering, or related discipline (preferred).
Benefits & Perks
Annual Base Salary range of $109,480 to $190,440 USD
Flexible working model supporting remote, hybrid, or in-office work
Performance-based bonus and equity compensation
Comprehensive health and parental leave plans
Professional development stipend
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