Job Description
The IT Specialist at Samsara is responsible for managing and supporting cloud-based IT systems, including SaaS applications, network infrastructure, and collaboration tools, to enable company growth and operational efficiency in a remote, fast-paced environment.
Key Responsibilities
- Manage SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
- Deploy and oversee cloud-based communication systems, including call routing and IVR management.
- Configure and support Apple products like MacBooks and iPhones.
- Respond to and resolve escalated IT support tickets promptly.
- Document IT policies, procedures, and process improvements.
- Support and maintain company security and productivity operations.
- Mentor new IT team members and support organizational growth.
Requirements
- Minimum of 6 years of experience working in an IT Role.
- Must have experience working with Okta, including app integrations and automating rules.
- Must have experience working with Google Workspace.
- Must have a minimum of 2 years of Tier II escalation support experience.
- Available to work Pacific Timezone, between 8:30 AM to 5:30 PM PT.
- Must reside in Canada.
- Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
- Deploy and manage systems that foster collaboration and productivity at scale.
- Plan and integrate the tools and services which run our workplaces.
- Configure and manage cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets softphones.
- Utilize knowledge of Apple products such as Macbooks and iPhones.
- Maintain an escalated tickets queue and respond to requests in a helpful and timely way.
- Document IT policies and procedures.
- Seek opportunities to improve how we work with an eye on continuous improvement process optimization.
- Drive core operations that keep the company secure and productive.
- Mentor new hires as the organization grows quickly.
- Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team as we scale globally and across new offices.
Benefits & Perks
Annual base salary range of 79,050 to 93,000 CAD
Performance-based bonus variable pay
Equity with ongoing refresh opportunities tied to performance
Flexible remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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