Subscription Services Operations Specialist
Pure StorageSanta Clara, California
Full Time
Posted December 17, 2025
$36 - $53/hr
Apply Now
Application opens on company website
Job Description
This role involves supporting the renewal process for subscription services by managing data, coordinating with sales and finance teams, ensuring accuracy in renewals and upgrades, and improving reporting and operational workflows within a tech company's customer account management system.
Key Responsibilities
- Assist the Renewal team in reviewing, revising, reporting, and upgrading opportunities impacting the installed base.
- Build algorithms with the Business Intelligence Team to support renewal processes.
- Develop and maintain SOX compliance processes and reporting structures.
- Drive business processes to manage heavy transaction workloads with attention to detail to secure revenue before maintenance expiration.
- Provide operational and administrative support to enable seamless renewal execution.
- Manage pipeline readiness through account mapping and territory alignment.
- Triage and route inquiries from high-volume renewal inboxes to appropriate teams.
- Proactively market subscription opportunities and resolve issues with Channel Partners and Account Managers.
- Review and validate subscription renewals against customer data and reports.
- Research business transactions and prepare data to support renewal decisions.
- Accurately confirm and quote renewal opportunities within assigned territories.
- Track activity and progress of renewal opportunities in Salesforce and other systems.
- Coordinate with Renewal, Sales, and Finance teams to align upgrades with renewal dates.
- Verify pricing and data accuracy in internal tools.
- Fulfills installed base requests and manages data projects to improve renewal reporting.
Requirements
- Four (4) years of experience in sales operations and/or contract administration.
- Solid Salesforce aptitude.
- Ability to organize and prioritize activities effectively.
- Strong oral and written communication skills.
- Organizational and follow-up skills, problem solving, and analytical skills.
- Ability to research original business transactions and prepare detailed reports to assist the account team in making quick recommendations for the next subscription cycle.
- Ability to review and validate subscription renewals against customer installed base reports and additional data sources.
- Ability to accurately confirm and quote all subscription renewal opportunities for the assigned territory.
- Experience with managing and tracking all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities to Stage 3.
- Accountability for reviewing and checking accuracy of upgrades executed by the field and Inside Account teams.
- Work closely with Renewal, Sales, and Finance teams to coordinate upgrades and ensure co-term renewal dates.
- Assist the team with verifying pricing and data accuracy in internal tools.
- Fulfills installed base requests for the field.
- Accountability for data-related projects that help improve renewal reporting.
Benefits & Perks
Salary hourly pay range of 36-53 USD
Role-based compensation and potential incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
Supportive and inclusive work environment
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
More jobs at Pure Storage
Senior Security Engineer
Pure Storage
NEW
Prague
Full Time
2d
ServiceNow Developer
Pure Storage
NEW
Bangalore
Full Time
2d
SDET, FlashBlade
Pure Storage
NEW
Bangalore
Full Time
2d
More jobs in Santa Clara, California
Virtual Hiring Event Autonomous Vehicle Operator 12-Month Duration
Nuro
Santa Clara
TEMPORARY
5d
$0k-0k/hr
On-Site Hiring Event Autonomous Vehicle Operator 12-Month Duration
Nuro
Santa Clara
TEMPORARY
Feb 12
$0k-0k/hr
Fleet Technician, Santa Clara PM Shift
Nuro
Santa Clara
Full Time
Jan 29
$73k-98k