Technical Services Engineer Representative
Pure StorageBangalore, India
Full Time
Posted March 6, 2026
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Job Description
A Technical Services Engineer at Everpure is responsible for troubleshooting and resolving customer technical issues related to hardware and software, performing implementation tasks, and providing excellent customer support in a collaborative, in-office environment.
Key Responsibilities
- Troubleshoot and resolve customer technical issues across hardware, software, and environmental factors.
- Perform implementation tasks such as software and hardware upgrades and RMA dispatch.
- Collaborate across departments to support customer needs and internal knowledge sharing.
- Communicate effectively with customers, providing clear and professional updates.
- Document technical knowledge and solutions in FAQ and knowledge base articles.
- Manage multiple support cases and projects simultaneously.
- Participate in on-call, weekend, and holiday support duties as required.
Requirements
- Hands on experience in customer-facing and or technical support support work
- Willingness to work in shifts
- Experience with customer service and or exceptional interpersonal skills
- General technical aptitude, attention to detail and ability to take initiative
- Willing to work collaboratively and be an active team player
- Desire to learn, grow and seek continuous improvement
- Good communication, organizational and time-management skills
- Bachelor’s Degree in Computer Science or related technical education preferred, not required
- Ability to troubleshoot customer technical issues across all severity levels, utilizing collaboration and troubleshooting best practices within ServiceNow
- Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch
- Ability to build strong networks across different departments in the company
- Ability to proactively understand customer expectations and provide concise, professional customer-facing communications
- Willingness to work from the Bangalore office in compliance with company policies, unless on PTO, work travel, or other approved leave
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule including shifts, weekend, public holidays, and on-call duties
Work environment perks including flexible time off, wellness resources, and company-sponsored team events
Opportunities for growth and development
Inclusive and supportive team culture
Ready to Apply?
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