Technical Services Engineer Representative
Pure StorageBangalore, India
Full Time
Posted November 19, 2025
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Job Description
A Technical Services Engineer Representative at Pure Storage is responsible for troubleshooting and resolving customer technical issues related to hardware and software, performing implementation tasks, and providing excellent customer support to ensure smooth operation of data storage solutions.
Key Responsibilities
- Troubleshoot and resolve customer technical issues across all severity levels.
- Perform implementation tasks such as software and hardware upgrades and RMA dispatch.
- Communicate effectively with customers, providing clear and professional updates.
- Document knowledge through FAQ and KB articles for internal and customer use.
- Manage multiple support cases and projects simultaneously.
- Collaborate across departments to address customer issues and improve support processes.
Requirements
- Hands on experience in customer-facing and or technical support support work
- Must be willing to work in shifts
- Experience with customer service and or exceptional interpersonal skills
- General technical aptitude, attention to detail and ability to take initiative
- Willing to work collaboratively and be an active team player
- Desire to learn, grow and seek continuous improvement
- Good communication, organizational and time-management skills
- Bachelor's Degree in Computer Science or related technical education preferred, not required
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule including shifts, weekend, public holidays, and on-call duties
Work environment perks such as flexible time off, wellness resources, and company-sponsored team events
Opportunities for growth and development
Inclusive and supportive team culture
Ready to Apply?
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