ServiceNow Platform Support Specialist
Pure StorageSanta Clara, California
Full Time
Posted February 24, 2026
$102k - $153k
Apply Now
Application opens on company website
Job Description
The role involves supporting and administering the ServiceNow platform by managing incidents, troubleshooting issues, implementing enhancements, and collaborating with teams to improve platform performance and user experience in a fast-paced environment.
Key Responsibilities
- Manage and resolve L2 incidents related to ServiceNow platform and integrations
- Configure, administer, and support the day-to-day operations of the ServiceNow platform
- Troubleshoot technical issues, escalate complex problems, and ensure timely resolution
- Develop and implement run-the-business enhancements and platform improvements
- Monitor incident queues, provide second-tier user support, and participate in on-call rotations
- Collaborate with technical teams to transfer knowledge and support change management initiatives
- Create and maintain knowledge articles for troubleshooting, user guidance, and technical solutions
Requirements
- 1-2 years of experience with ServiceNow administration
- CSA Certification required, including security administration, creating reports dashboards, data configuration
- Proven ability to troubleshoot and resolve technical issues in a timely manner, with strong communication skills to clearly guide users through problem resolution
- Experience monitoring and resolving incidents and providing real-time user support in a fast-paced environment
- Ability to analyze data, identify trends, and recommend improvements to workflows, platforms, and processes
- A collaborative mindset, comfortable working across teams and departments to support business goals
- Highly organized, with the ability to juggle multiple tasks and priorities while maintaining high-quality service
- Basic ability to read JavaScript
Benefits & Perks
Salary range of $102,000 - $153,000 USD
Eligible for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
More jobs at Pure Storage
Member of Technical Staff- Production Engineering
Pure Storage
NEW
Bangalore
Full Time
16h
Service Account Manager, Portworx
Pure Storage
NEW
Bangalore
Full Time
16h
Sr. Service Account Manager
Pure Storage
NEW
Remote
Full Time
16h
$93k-140k
More jobs in Santa Clara, California
On-Site Hiring Event Autonomous Vehicle Operator 12-Month Duration
Nuro
Santa Clara
TEMPORARY
Feb 12
$0k-0k/hr
Fleet Technician, Santa Clara PM Shift
Nuro
Santa Clara
Full Time
Jan 29
$73k-98k
Shift Supervisor, On-Road Operations
Nuro
Santa Clara
Full Time
Dec 25
$80k-108k