Service Account Manager, Portworx
Pure StorageBangalore, India
Full Time
Posted February 26, 2026
~87 people viewed this recently
Apply Now
Application opens on company website
Job Description
The role involves managing the service relationship and operational health of strategic customer accounts in a tech company specializing in data storage, with a focus on escalation management, customer success, and cross-functional collaboration to ensure high-quality service delivery.
Key Responsibilities
- Own the service relationship and operational health of strategic customer accounts
- Lead high-severity incident escalations and ensure timely resolution
- Conduct regular service reviews and present performance metrics to stakeholders
- Maintain dashboards tracking case health, aging, and recurring issues
- Identify systemic risks and implement proactive mitigation strategies
- Act as the primary escalation point for executive stakeholders
- Collaborate with cross-functional teams to drive resolution and process improvements
- Participate in root cause analysis and support environment optimization education for customers
Requirements
- Six (6) years of experience in escalation management, technical account management, service delivery, or enterprise technical support.
- Demonstrated ability to lead high-severity incidents and manage executive-level communications.
- Understanding of Kubernetes, cloud-native platforms, and enterprise storage environments.
- Proven experience managing strategic or enterprise customer accounts.
- Exceptional communication skills with the ability to translate complex technical issues for both technical and non-technical audiences.
- Strong analytical skills to identify trends, risks, and recurring issue patterns.
- Ability to influence cross-functional teams without direct authority.
- Experience collaborating with cross-functional teams.
- Strong organizational and project management skills with the ability to manage multiple high-priority situations simultaneously.
- Customer-first mindset with a proactive, solutions-oriented approach.
- Full-time Bachelor’s degree or equivalent experience.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Recognition as Fortune's Best Workplaces in Technology and Bay Area
Certified as a Great Place to Work
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs