Sr. Service Account Manager
Pure StorageRemote
Full Time
Posted February 25, 2026
$93k - $140k
Energy Storage
Remote
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Application opens on company website
Job Description
The Senior Service Account Manager is responsible for managing and enhancing the customer experience for large enterprise accounts in the data storage industry, acting as a trusted advisor, resolving complex issues, and driving strategic growth through collaboration with cross-functional teams.
Key Responsibilities
- Manage end-to-end service delivery and customer relationships for large enterprise accounts to ensure operational continuity.
- Act as the voice of the customer to influence product development and engineering priorities based on enterprise needs.
- Lead high-severity incident resolution and complex deployment projects through cross-functional coordination.
- Identify and pursue strategic growth opportunities by providing data-driven insights to support customer business and IT initiatives.
- Mentor junior team members and develop best practices to enhance the knowledge and capabilities of the customer experience organization.
Requirements
- Six (6) years of relevant experience in customer-facing roles managing large accounts within the data storage or cloud infrastructure industry.
- Ability to work independently and as a team advocate to achieve business objectives.
- Operational proficiency in managing technical service delivery, including capacity planning, inventory management, and change control within the data storage or cloud infrastructure industry.
- Demonstrated skill in mobilizing internal teams from legal to engineering to resolve obstacles and deliver a seamless customer experience.
- Exceptional verbal and written communication skills, with the ability to translate technical performance data into strategic business value for C-suite audiences.
- Ability to lead the end-to-end service delivery relationship for large-scale accounts, including driving strategic reviews and proactive risk analyses to ensure 100% operational continuity.
- Experience in managing high-severity incident resolutions and complex implementation projects, coordinating cross-functional response teams to deliver high-quality outcomes under pressure.
- Proven ability to navigate and influence matrixed enterprise environments, building deep trust with executive stakeholders while managing complex, high-stakes customer portfolios.
- Familiarity with ITIL and Pure Storage DSA frameworks is desired.
- Experience in managing technical service delivery related to capacity planning, inventory management, and change control within the data storage or cloud infrastructure industry.
Benefits & Perks
Annual base salary range of 93,000 - 140,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
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