IAM Operations Engineer

Pure Storage

Santa Clara, California

Full Time

Posted March 19, 2026

$176k - $265k

Not Specified

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Job Description

The role involves managing and supporting enterprise Identity and Access Management (IAM) platforms to ensure secure, reliable, and compliant access across multiple environments, while continuously improving IAM services and supporting security and operational goals.

Key Responsibilities

Operate and improve enterprise IAM platforms to ensure stability, scalability, and operational effectiveness.
Manage day-to-day IAM services, including authentication, identity lifecycle, and access management.
Support incident, problem, and change management processes related to IAM platforms.
Monitor and analyze operational KPIs, SLAs, and SLOs to maintain high service availability and reliability.
Administer IAM tools such as IdP, PAM, IGA, Secrets Management, and PKI systems.
Perform maintenance activities including upgrades, backups, monitoring, imaging, and patching of IAM services.
Collaborate with stakeholders to adapt IAM controls and policies to evolving business needs.
Develop documentation, operational procedures, and runbooks for IAM services.
Implement automation to improve operational efficiency and security.
Lead root cause analysis and problem management to resolve recurring issues and improve platform reliability.

Requirements

3 to 5 years of experience supporting enterprise Identity and Access Management (IAM) platforms such as Okta, Privileged Access Management (PAM) solutions, Identity Governance Administration (IGA) tools, Vault, PKI systems, etc.
Proven ability to define, govern, and report on Service Level Agreements (SLAs), Service Level Objectives (SLOs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) to ensure service performance, reliability, and customer satisfaction.
Familiarity with leading incident and problem management efforts, including conducting root cause analysis (RCA), and implementing corrective and preventive actions to strengthen service resilience.
Experience participating in structured change governance processes, risk assessment, and release oversight.
Hands-on experience with observability, logging, and monitoring tools such as Splunk, Prometheus, Datadog, etc.
Strong understanding of identity lifecycle management, Role-Based Access Control (RBAC), and access governance principles.
Experience supporting the day-to-day operation of IAM services, including authentication and identity lifecycle services, incident, problem, and change management processes.
Ability to own the lifecycle management of IAM services, including maintenance, upgrades, backups, monitoring, imaging, and patching.
Experience developing and maintaining documentation, operational procedures, and runbooks to ensure service sustainability and operational readiness.
Experience delivering new IAM services and features to support evolving business and security requirements.
Experience overseeing access reviews, RBAC implementations, and identity lifecycle management processes to maintain compliance and governance standards.
Ability to identify and implement automation opportunities to improve efficiency, reduce manual processes, and enhance security posture.
Experience leading problem management efforts by conducting root cause analysis, resolving recurring issues, and improving platform reliability and user experience.
Willingness to participate in a scheduled on-call rotation to provide 24/7 support for production systems.
Technical experience with scripting and automation using languages such as Python, PowerShell, Bash, or Tines to improve operational efficiency and streamline IAM services.