The role involves leading the development and execution of data-driven, personalized marketing journeys across multiple channels, utilizing advanced data architecture and automation tools to enhance customer engagement and optimize marketing performance in a B2B SaaS environment.
Key Responsibilities
Design, maintain, and optimize global audience segments within the data platform
Identify and activate new data signals to enhance audience targeting and personalization
Establish global standards for audience management, including naming, suppression, and frequency capping
Map and execute multi-channel buyer journeys, ensuring seamless transitions across channels
Build real-time, trigger-based engagement mechanisms based on buyer behavior and milestones
Develop modular journey templates for localization and deployment by regional teams
Coordinate between campaign, journey management, data strategy, and performance teams to ensure alignment
Partner with sales operations to surface marketing signals effectively to sales teams
Lead experimentation and optimization of journeys and audience definitions through A/B testing
Requirements
At least 8 years of experience in Marketing Operations, Demand Generation, or Growth Marketing, with a minimum of 3 years in a leadership role within a B2B SaaS or enterprise tech environment.
Familiarity with Composable Customer Data Platform (CDP) architecture, including tools such as Hightouch, Census, or similar Reverse ETL tools, and experience with the Snowflake Data Warehouse ecosystem.
Strategic SQL literacy, with the ability to understand relational data and translate business requirements into logical queries, though not necessarily as a DBA.
Proven track record of managing complex, global projects and the ability to influence peers in a highly matrixed organization.
Experience working in an in-office environment at the Santa Clara office, in compliance with company policies, unless on PTO, work travel, or other approved leave.
Ability to design, maintain, and optimize a global library of high-fidelity audience segments within Hightouch, ensuring a single source of truth for targeting across all regions.
Experience partnering with Marketing Technology Data Strategy teams to identify new data signals such as individual and buying group behavior, account intent, and firmographics to enable sophisticated orchestration.
Ability to establish global standards for audience naming, suppression logic, and frequency capping to ensure a premium customer experience.
Experience designing and translating user stories into requirements for data engineering and campaign operations teams, leveraging the Customer Data Platform (CDP) and activation channels.
Ability to map and execute multi-stage omnichannel journeys that transition buyers seamlessly between channels such as LinkedIn, email, web personalization, and Sales-led outreach.
Experience building dynamic, real-time triggers based on buyer behavior and account-level milestones, moving beyond static lists.
Proficiency in building modular journey templates that can be localized and deployed by regional marketing operations teams.
Ability to act as the primary interface between Campaign teams, Journey Managers, Performance Planning teams, and Marketing Technology Data Strategy teams, facilitating cross-functional collaboration.
Experience partnering with inbound marketing and SDR operations to surface marketing signals effectively to Sales Development Reps (SDRs) and Account Executives.
Proven ability to lead a culture of experimentation, including using A/B testing to refine journey paths and audience definitions based on pipeline impact.
Benefits & Perks
Salary range: $187,000 - $299,000 USD annually
Potential eligibility for incentive pay and/or equity
In-office work environment in Santa Clara
Flexible time off
Wellness resources
Company-sponsored team events
Inclusive and diverse workplace culture
Ready to Apply?
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