Lead Customer Success Executive
Octopus EnergyLondon, United Kingdom
Full Time
Posted March 11, 2026
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Job Description
The Lead Customer Success Executive is responsible for overseeing the operational delivery of employer salary sacrifice schemes within the electric vehicle leasing sector, leading a team to ensure a smooth, organized, and hassle-free experience for customers and employers.
Key Responsibilities
- Lead and manage the Scheme Delivery team to ensure operational excellence of the Salary Sacrifice scheme for employers
- Oversee day-to-day non-commercial activities related to employer schemes
- Organize team workflows and ensure timely resolution of issues
- Ensure employers have a hassle-free experience with Octopus EV
Requirements
- Experience in leading a team responsible for operational activities related to customer success or scheme delivery, with the ability to handle day-to-day non-commercial activities for employer schemes.
- Proven ability to keep operations organized, solve issues quickly, and ensure a hassle-free experience for employers.
- Strong leadership skills to manage and lead a team performing operational tasks within a customer success environment.
- Excellent organizational skills to manage scheme delivery processes effectively.
- Ability to handle operational excellence within a scheme delivery context, specifically related to Salary Sacrifice schemes for employers.
- Experience in managing or overseeing schemes or programs in a customer-facing or operational role, preferably within the electric vehicle or energy sectors (implied but not explicitly stated).
- Demonstrated ability to solve issues quickly and efficiently in a fast-paced environment.
- Strong communication skills to ensure clear and effective interaction with employers and team members.
- Commitment to providing a high-quality customer experience and operational excellence in scheme delivery.
Benefits & Perks
Salary range not specified
Work environment with accommodations available upon request
Inclusive and fair work environment
Opportunity to work in a pioneering electric vehicle start-up
Potential for career growth within a large group of companies
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