Customer Operations Specialist
Octopus EnergyLondon, United Kingdom
Full Time
Posted April 30, 2026
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Job Description
A Customer Operations Specialist at Octopus Electroverse is responsible for engaging with customers via email and online chat, managing operational processes, and ensuring a positive customer experience as part of the company's growth in the electric vehicle charging industry.
Key Responsibilities
- Respond to customer inquiries via email and online chat
- Manage operational processes related to customer accounts and services
- Assist customers with charging platform issues and troubleshooting
Requirements
- Ability to speak to customers over email and online chat and get involved with operational processes.
- Based in the London office with the option to work from home 2-3 days a week.
- Standard working hours of 37.5 hours per week, Monday to Friday.
Benefits & Perks
Salary is flexible and discussed on a call with recruiters
Work from home 2-3 days a week
Standard work hours of 37.5 hours, Monday to Friday
Autonomy in work environment
Inclusive and fair work environment
Recognition as a top company to work for in the UK
Opportunities for learning, decision-making, and building quickly
Support for accommodations and interview process customization
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