Energy Specialist - UK Support
Octopus EnergyWellington, New Zealand
Full Time
Posted April 29, 2026
$57k - $57k
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Job Description
An entry-level customer service role at Octopus Energy, focused on providing excellent email support to UK-based customers via the Kraken platform, with opportunities for career growth and developing expertise in a company committed to decarbonisation and innovative culture.
Key Responsibilities
- Provide excellent customer service via email to UK-based customers using the Kraken platform
- Communicate effectively in written form with customers
- Build expertise in customer service and energy support
- Contribute to the growth and success of Octopus Energy
Requirements
- Excellent written communication skills and top quality people skills
- Ability to provide good customer service via email to UK-based customers
- Willingness to participate in initial relaxed conversation (Initial Chat), Discovery Day, and final on-site interview with an Operations Manager and Team Leader
- Availability to start training in June
- Ability to work on-site in Wellington, New Zealand for full-time hours of 37.5 hours per week
Benefits & Perks
Base salary starting from 57,000
Work schedule of 37.5 hours per week
On-site work environment in Wellington CBD office
Training starting in June
Opportunities for career growth and development
Participation in interactive team activities and discovery days
Work with autonomy and on innovative projects
Being part of a company that prioritizes employee growth and rewards hard work
Ready to Apply?
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