Client Success Manager
Metergy SolutionsToronto, Ontario
Full Time
Posted October 28, 2025
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Job Description
The Client Success Manager develops and maintains strong business relationships with clients, ensuring excellent service through proactive communication, understanding client needs, and collaborating across departments to deliver tailored solutions in the submetering and billing industry.
Key Responsibilities
- Develop and maintain strong business-to-business relationships with clients
- Maintain close contact with clients to understand their needs and strategic goals
- Collaborate internally within Metergy to support client-focused solutions
- Provide excellent client service through proactive communication and facilitation of client requests
- Act as the first point of contact for client inquiries related to billing, products, and scheduling
Requirements
- Develops strong, positive, business-to-business relationships with a defined portfolio of clients through maintaining close client contact, understanding the client’s needs and their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions.
- Provides excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquiries.
- Acts as the first point of contact for general inquiries such as billing, products, scheduling, etc., for Landlords and Property Managers.
Benefits & Perks
Fully company covered health and dental benefits from day 1
Company funded Health Spending Account
Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
Discretionary bonus
Paid personal and sick days on top of vacation
Summer hours to enjoy the weather
Company sponsored social events
Support for continuous learning
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