Customer Care Representative
Metergy SolutionsToronto, Ontario
ON_SITE
Posted April 24, 2026
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Job Description
The Customer Care Representative at Metergy Solutions is responsible for resolving complex billing issues, handling customer escalations, and addressing non-routine service challenges through advanced analysis and system knowledge, while contributing to process improvements and supporting operational excellence.
Key Responsibilities
- Resolve complex billing issues and customer escalations
- Handle non-routine service challenges requiring advanced analysis and system knowledge
- Contribute to continuous improvement, knowledge sharing, and process optimization
- Support operational excellence and team capability building
Requirements
- The candidate must be an experienced professional who demonstrates strong critical thinking, exceptional attention to detail, and leadership behaviors without direct authority.
- The candidate must have deep system knowledge and be capable of resolving complex billing issues, customer escalations, and non-routine service challenges that require advanced analysis and sound judgment.
- The candidate must contribute to continuous improvement, knowledge sharing, and process optimization to support operational excellence and team capability building.
- The role requires on-site work with an opportunity to transition to a hybrid work model in the future.
- The candidate must be able to serve as a recognized subject matter expert in customer care, specifically in billing and service challenges.
Benefits & Perks
On-site work with an opportunity to go hybrid in the future
Workplace recognized as a Great Place to Work for two consecutive years
Supportive, respectful, inclusive, and high-performing work environment
Access to large-scale capital and infrastructure investment expertise through parent company
Long-term recurring revenue business model with potential stability
Opportunity to contribute to environmental sustainability and decarbonization efforts
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