Job Description
The Senior Client Delivery Lead is responsible for managing technology migration and long-term requirements for energy industry clients, working closely with internal teams and clients to deliver innovative solutions and ensure successful project outcomes.
Key Responsibilities
- Manage technology domain billing, finance, and communication for client projects.
- Support client migration onto the Kraken platform and manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams and clients to deliver project results.
- Understand Kraken's operations, analyze client requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to innovate and improve client solutions.
- Assist clients in adapting to Kraken's development and ways of working.
- Coordinate with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- The candidate must have experience in managing a tech domain related to billing, finance, or communications for client projects, either migrating onto the Kraken platform or managing long-term technology requirements.
- The candidate must have the ability to work in partnership with Kraken's technology and operational teams as well as the client to deliver results for the client’s project or business needs.
- The candidate must have a strong understanding of how Kraken works, including the ability to understand problems or requests raised by the client and refine solutions to leverage existing and new capabilities.
- The candidate must be able to bring together technology, people, and processes to innovate improvements for clients.
- The candidate must support clients in adapting to ways of working that are aligned with Kraken’s development style.
- The candidate must work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.
Benefits & Perks
Competitive salary and compensation
Work in a collaborative environment with technology and operational teams
Supportive work environment recognized as a Great Place to Work in multiple countries
Recognition as one of the Best Workplaces on Glassdoor in the UK
High ratings on Kununu in Germany
Inclusive and accommodating interview process for candidates with specific needs
Opportunities to work on innovative projects in the energy sector that aim to create a sustainable future
Ready to Apply?
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