Job Description
The Client Delivery Lead is responsible for managing the delivery and roadmap of energy management products within the Kraken Utilities team, working closely with clients and internal teams to solve complex problems and enhance customer experiences in the utility sectors.
Key Responsibilities
- Create, manage, and prioritize the product delivery roadmap to ensure alignment with both Kraken and client business goals
- Collaborate with Kraken's technology and product teams as well as the client to deliver solutions
- Understand Kraken's operations, identify problems, and refine solutions to leverage capabilities effectively
- Bring together technology, people, and processes to drive innovations and improvements for clients
- Manage complex customer journeys involving multiple customer types and end users
- Coordinate and facilitate the delivery of the product roadmap by bringing together relevant stakeholders
Requirements
- Hands-on experience as a Client Delivery Lead or similar role responsible for creating, managing, and prioritising product delivery and roadmap to ensure clarity and alignment with both Kraken and client business.
- Ability to work in partnership with the technology and product teams at Kraken as well as the client to understand how Kraken works, identify problems, and refine solutions to leverage existing and new capabilities.
- Experience dealing with complexity across multiple customer journeys with a variety of customer types and end users.
- Proven ability to bring technology, people, and processes together to innovate improvements for clients.
- Demonstrated experience in solving complex problems with great products in a fast-paced, agile environment.
- Strong understanding of product delivery, roadmap management, and prioritisation to ensure alignment with business goals.
- Ability to work as an individual contributor in a hands-on capacity within a flat and agile organisation.
- Excellent collaboration skills to bring all the right people together to deliver the product roadmap.
- Experience working with or understanding of energy management platforms, Customer Information Systems (CIS), billing, meter data management, CRM, or AI-driven communications is preferred but not explicitly stated as mandatory.
- Knowledge of the water and broadband utility sectors is desirable but not explicitly required.
- Ability to manage multiple customer journeys and end-user types effectively.
- Strong communication skills to partner effectively with internal teams and clients.
- Understanding of how to identify problems and refine solutions to leverage existing and new capabilities within a complex technical environment.
Benefits & Perks
Compensation/salary range not specified
Work environment perks include being a certified Great Place to Work in multiple countries and one of the Best Workplaces on Glassdoor in the UK
Flexible and flat organizational structure, maintaining an agile environment
Tools and environment provided to unleash potential
Accommodations and interview process customization available upon request
Equal opportunity employer with inclusive policies
Ready to Apply?
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