Job Description
The Senior Client Delivery Lead is responsible for managing technology transformation projects in the energy sector, focusing on migrating clients onto the Kraken platform and optimizing their long-term technology needs through collaboration with internal teams and clients.
Key Responsibilities
- Manage technology domain projects related to billing, finance, and communications during client migrations or long-term requirements.
- Collaborate with Kraken's technology and operational teams and clients to deliver project results.
- Understand Kraken's platform and refine solutions based on client requests to leverage capabilities effectively.
- Integrate technology, people, and processes to develop innovative improvements for clients.
- Support clients in adapting to Kraken's ways of working and development style.
- Coordinate with product managers and developers to communicate development needs and serve as a liaison to clients.
Requirements
- Experience in client delivery management within the payments or fintech industry, with a focus on technology transformation projects.
- Ability to manage a technology domain related to billing, finance, and communications for client projects, either migrating onto the Kraken platform or managing long-term technology requirements.
- Strong understanding of how Kraken’s platform works, including the ability to understand client problems or requests and refine solutions to leverage existing and new capabilities.
- Experience working in partnership with technology and operational teams at both Kraken and client organizations to deliver results for projects or business needs.
- Ability to bring together technology, people, and processes to innovate and improve client solutions.
- Experience supporting clients in adapting to ways of working aligned with Kraken’s development style.
- Ability to work closely with product managers and developers to request development needs and act as a link to the client.
- Proven track record of managing long-term migration projects or technology requirements in a client-facing role.
- Excellent communication skills to effectively liaise between clients and internal teams.
- Fluency in English, with the ability to submit a CV in English.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Kraken is a certified Great Place to Work in multiple countries
Recognition as one of the Best Workplaces on Glassdoor in the UK with a score of 4.5
Rated as a Top Company on Kununu in Germany with a score of 4.7
Support for accommodations and preferences during the interview process
Inclusive and non-discriminatory hiring practices
Ready to Apply?
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