Job Description
The Support Development Engineer at EnergyHub works closely with engineering and external partners to troubleshoot and resolve technical issues, configure data flows, build dashboards, and contribute to code maintenance, supporting the company's mission to create a distributed, clean energy future.
Key Responsibilities
- Identify root causes of technical issues by analyzing logs, data, and code.
- Respond to production issues and troubleshoot reported problems.
- Configure programs and data flows between EnergyHub and OEM or Utility partners.
- Build dashboards to analyze data and provide insights.
- Implement technical solutions to mitigate or resolve known issues.
- Debug issues using tools like AWS Cloudwatch, Sentry, or Datadog.
- Contribute bug fixes and updates to the codebase, primarily in Java, Python, and TypeScript.
- Create and maintain Python scripts for data migrations, cleanup, and process improvements.
Requirements
- Ability to combine information gained from multiple sources to identify root causes of technical issues.
- Strong organizational skills and an eye for calling out areas for improvement.
- Strong communication skills and comfort working with internal teams as well as external partners.
- Comfort working across time zones and cultures.
- An understanding of code versioning concepts and experience with tools like git.
- Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog.
- Experience working with 3rd Party APIs using Postman.
- Experience with a scripting language such as Python.
- Experience or familiarity with Fullstack web development.
- Experience with the AWS ecosystem and/or other cloud platforms such as Azure or GCP.
- Participation in an on-call rotation every 3 to 4 weeks to support critical issues outside of regular business hours.
Benefits & Perks
Compensation/salary range: $90,000 - $110,000 USD
Work schedule: Flexible schedule with on-call rotation every 3-4 weeks
Work environment perks: Casual environment, fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, education assistance program
Additional benefits: 100% paid medical for employees, 401(k) with employer match
Ready to Apply?
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