Service Desk Analyst Intern
Cannon DesignDenver, Colorado
Internship
Posted November 6, 2025
$23 - $28/hr
Apply Now
Application opens on company website
Job Description
This internship involves providing technical support to end users, troubleshooting hardware and software issues, managing equipment, and assisting with hardware and software upgrades within a collaborative IT team environment.
Key Responsibilities
- Monitor Helpdesk tickets, escalate issues, work with clients, and close tickets
- Provide end user support through troubleshooting Windows and Microsoft Office issues
- Prepare, set up, and coordinate employee equipment
- Identify hardware and software upgrade needs and collaborate with System Administrators to implement upgrades
- Participate in testing and evaluating hardware and software in partnership with IT staff
- Modify existing hardware and software to meet specific needs
- Maintain peripherals such as printers
Requirements
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop and Microsoft Office is required.
- Strong communication skills are required.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner is required.
- Availability to work on-site in Denver, CO office at least 24 hours per week for approximately six months.
- Ability to monitor Helpdesk receive tickets, escalate tickets as appropriate, work with clients, and close out tickets.
- Ability to manage end user expectations regarding estimated response times for issue resolution.
- Ability to provide end user support problem-solving and troubleshooting Windows and supporting Microsoft Office issues for local and remote users.
- Ability to prepare, set up, and coordinate employee equipment.
- Ability to identify areas of operation that require upgraded equipment and work with System Administrators to schedule and implement upgrades or replacements.
- Ability to participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
- Ability to adapt or modify existing hardware and software to meet specific needs.
- Ability to maintain peripherals such as printers.
- Travel may be required.
- Completion of mandatory training, including compliance training, within required timeframes as a condition of employment.
Benefits & Perks
Salary range of $22.50 to $27.50 hourly
Paid time off
Flex-time schedules
Remote work options
401k plan
Medical, dental, and vision coverage
Flexible spending account options
Voluntary insurances
Employee perk programs
Ready to Apply?
Join Cannon Design and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Cannon Design
Office Practice Leader I
Cannon Design
NEW
Minneapolis
Full Time
14h
$144k-180k
Architect III
Cannon Design
NEW
Los Angeles
Full Time
14h
$83k-104k
Electrical Assessor II
Cannon Design
NEW
Not specified
Contract
14h
$58k-72k
More jobs in Denver, Colorado
Account Manager - Water
Esri
Denver
Full Time
Dec 27
$73k-131k
Sr. Account Manager - Utilities, Telecom, Rail
Esri
Denver
Full Time
Dec 28
$114k-218k
Sr. GIS Solution Engineer Natural Resources
Esri
Denver
Full Time
Dec 28
$96k-168k