Lead Customer Success Manager

Amperity

Location not specified

Full Time

Posted May 7, 2026

$144k - $198k

Not Specified

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Job Description

A Lead Customer Success Manager at Amperity is responsible for guiding enterprise clients through onboarding, adoption, and ongoing engagement with the company's AI-powered customer data platform, ensuring they realize maximum value and long-term success through strategic relationship management and cross-functional collaboration.

Key Responsibilities

Guide customers through the entire lifecycle of their engagement, focusing on adoption and value realization
Develop and communicate customer-specific value roadmaps, milestones, and progress updates
Collaborate with internal teams to ensure customer goals are met and long-term value is achieved
Conduct and support business reviews, including Monthly Business Reviews and Executive Business Reviews
Build and maintain strong relationships with key customer stakeholders and facilitate customer advocacy
Identify opportunities for upselling, cross-selling, and expanding use cases, collaborating with sales teams
Surface and address customer challenges, adoption blockers, and competitive threats
Engage with prospects to set expectations and ensure smooth transition to post-sales teams
Connect customers with other clients and partners to foster value-added conversations

Requirements

Minimum of 12 years in an enterprise customer success, consulting, or digital transformation role.
Strong preference for a background in at least one of the following areas: Data infrastructure or analytics, Consumer brands, Personalization, paid media, lifecycle marketing, etc.
Proven track record of supporting large organizations, including Fortune 100 companies.
Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy for a course of action that aligns with customer goals.
A strategic mindset with a passion for consultative roles and providing tailored solutions to meet customer needs.
Ability to thrive in ambiguous environments, identify problems, and drive clarity toward successful outcomes.
Exceptional presentation and storytelling skills with the ability to explain complex concepts simply.
Collaborative team player with a strong ability to rally and work cross-functionally with internal teams.
Practitioner-level knowledge of martech tools, landscape, and workflows.
Fosters an AI-curious mindset and demonstrates proficiency in leveraging generative AI for customer-facing materials such as executive summaries and value proposals, while upholding ethical and data privacy standards.