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Job Description
The Renewals Manager is responsible for managing customer contract renewals, driving retention, identifying growth opportunities, and collaborating with cross-functional teams to maximize revenue and strengthen customer relationships within a SaaS environment.
Key Responsibilities
- Own and lead the renewals process to preserve and enhance customer contracts and relationships
- Engage with key decision-makers to identify customer requirements and address roadblocks
- Prepare renewal quotes, notifications, and develop strategies to maximize revenue retention
- Maintain and report an accurate forecast of upcoming renewals
- Identify upsell and cross-sell opportunities during contract renewals to drive customer growth
- Build and maintain relationships with internal teams and external customers to facilitate renewals
- Participate in business reviews and lead renewal meetings as needed
- Develop a deep understanding of pricing models, contract structures, and negotiation flexibility
Requirements
- 3 years of professional experience in Renewals or Procurement, or 4 years of Sales, Customer Success, or Account Management preferably within a SaaS organization
- Salesforce experience required
- Consistent track record of achieving personal and team goals
- Ability to thrive in a rapidly changing environment
- Detail oriented, comfortable gathering and analyzing data, creative problem solver, team player, adaptable
- Ability to grow business in a strategic manner, i.e., creating new processes and initiatives with limited direction
- Strong ability to forge lasting relationships through verbal and virtual communication to meet objectives and sales quotas
- Ability to independently make good decisions in the spirit of the strategic direction of the organization
- Experienced in coordinating with cross functional teams to drive various objectives such as quota, legal amendments, technical issues, etc.
- This position is not eligible for visa sponsorship
Benefits & Perks
Competitive base salary
Company-wide bonus program
Generous and flexible time and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees
401K with a generous company match
Access to brand new downtown office with high-tech building gym and nearby running trails
Ongoing career development opportunities facilitated by Learning Development teams
Recognition through awards such as Best Places to Work for 9 years in a row
Opportunities to give back through community service
Ready to Apply?
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