Enterprise Customer Success Manager
AlertMediaAustin, Texas
Full Time
Posted February 26, 2026
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Job Description
The Enterprise Customer Success Manager at AlertMedia is responsible for managing and growing relationships with enterprise clients by providing strategic guidance, driving adoption, supporting retention and expansion, and ensuring customer success through tailored, proactive engagement.
Key Responsibilities
- Manage and develop relationships with enterprise customers to ensure retention and growth
- Collaborate with internal teams to support customer onboarding, adoption, and success strategies
- Conduct Quarterly Business Reviews to demonstrate value and identify opportunities for expansion
- Support customers with technical and administrative inquiries, including configurations and product updates
- Proactively evaluate customer risk and implement strategies to maximize customer value and retention
- Utilize CRM tools like Gainsight and Salesforce to track customer interactions and manage accounts
- Identify and pursue cross-sell and upsell opportunities within existing accounts
- Provide strategic guidance and support to align customer needs with product capabilities
Requirements
- 3 years experience as a Customer Success Manager
- 1-2 years experience supporting Enterprise customers in a Customer Success Manager role
- Desire to work with demanding, multi-national customers
- Established Customer Success Manager who is self-motivated and customer-focused
- Proficiency with Salesforce is required
- Experience with Gainsight is preferred but not mandatory
- Proven experience leading complex, cross functional project management and consulting engagements, including global rollouts, large scale technical projects, and enterprise wide enablement initiatives
- Outstanding verbal and written communication skills
- Strong listening skills with the ability to work with a variety of customer profiles
- Excellent project management skills with proven ability to prioritize
- Strong analytical, negotiation, and creative problem-solving skills
- Proven ability to work with all members of the team including business development, software development, and product management
- Ability and willingness to learn and be coached
- Candidates located in CST or EST time zones are strongly preferred
Benefits & Perks
Competitive base salary
Company-wide bonus program
Generous and flexible time and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees
401K with a generous company match
Access to brand new downtown office with high-tech building gym and nearby running trails
Ongoing career development opportunities with Learning and Development team
Ready to Apply?
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