IT Support Specialist

AlertMedia

Mexico City, Mexico

Full Time

Posted February 20, 2026

Not Specified

Remote

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Job Description

The IT Support Specialist provides technical assistance to employees by diagnosing, repairing, and maintaining computer hardware, software, and network systems, ensuring smooth and efficient technology operations within a fast-paced environment.

Key Responsibilities

Provide first-level support for end users' technology issues via calls, tickets, and messages
Diagnose, repair, maintain, and upgrade Windows and Mac computers, servers, phones, and software applications
Guide users through troubleshooting and problem-solving processes
Install, configure, and assist with onboarding of laptops and peripheral equipment
Support and troubleshoot printers, VPN, WiFi, and VOIP phone systems
Assist with account-related tasks such as password resets and multifactor authentication
Maintain accurate inventory records of technology equipment
Ensure hardware and software are up to date and compliant
Document technical procedures, solutions, and best practices
Escalate complex issues to higher-level IT staff or vendors

Requirements

1 to 3 years of experience in a technology support role
Excellent troubleshooting skills
Experience with Windows 10 and Windows 11 operating systems
Experience with Mac OS operating system
Experience with Microsoft Entra and Exchange
Basic understanding of TCP IP protocol and basic network troubleshooting skills
Ability to provide first level support of end users technology related issues in a prompt, courteous manner
Ability to respond to incoming calls, tickets, and Slack messages regarding computer or equipment problems, and software issues
Ability to guide users through problem solving processes using clear communication
Ability to train and educate users on basic software and hardware functionality
Ability to install and configure laptops and peripheral equipment according to standards and guidelines
Ability to remotely assist with onboarding new users globally
Ability to assist with password resets, multifactor resets, and other account-related tasks
Ability to provide support for printers, including installation, configuration, and resolving printing issues
Ability to help maintain accurate inventory records of all technology equipment
Ability to maintain hardware and software compliance by helping to ensure all hardware and software is kept up to date
Ability to support and maintain VOIP phone systems and softphone applications
Ability to resolve connectivity issues with VPN and WiFi
Ability to document technical procedures, solutions, and best practices for future reference
Willingness to escalate complex issues to higher-level IT staff or vendors as needed
Patience, empathy, and kindness while working with frustrated users
Outstanding communication skills and ability to effectively work cross-functionally
Must be able to lift and move IT equipment as needed

Benefits & Perks

Competitive base salary plus an annual company bonus

100% employer-paid medical, dental, and vision coverage

Parental leave program and Christmas bonus

Aguinaldo

Generous vacation and holiday policy

Monthly work-from-home stipend and all necessary equipment provided (laptop, monitor, accessories)

Recognition rewards that celebrate wins big and small

Language immersion programs with teammates across the globe (English, Spanish, and more)

Continuous learning and career growth, including mentorship, tech talks, and personalized 1-on-1 development sessions

Ready to Apply?

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