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Job Description
The Implementation Manager at AlertMedia is responsible for leading customer onboarding and deployment of software solutions, ensuring successful implementation, and fostering strong long-term partnerships with clients to support emergency communication and threat management services.
Key Responsibilities
- Own and manage multiple customer implementations, ensuring timely deployment and achievement of key milestones
- Lead customer kickoff meetings to establish goals, expectations, and project plans
- Facilitate regular implementation sessions, address objections, and provide industry-specific best practices
- Communicate action items and project updates to internal teams and customers
- Manage data imports, automations, and interpret data to support implementation
- Respond to customer inquiries promptly, demonstrating ownership and customer advocacy
- Track and report on implementation progress and milestones internally
- Coordinate with Customer Success Managers to ensure a seamless transition post-implementation
- Participate in cross-functional feedback to improve the implementation process
Requirements
- Proven success in strategically onboarding and implementing a project or software across a range of customer profiles, with at least 3 years of experience in a strategic customer-facing role such as Implementation Manager, Customer Success Manager, or Account Manager.
- At least 2 years of experience in implementation or project management within a SaaS environment.
- Experience working with demanding, multi-national customers.
- Proficiency in using Excel is required.
- Experience with Salesforce, Gainsight, or monday.com is preferred.
- Excellent project management skills with a proven ability to prioritize competing tasks.
- Outstanding verbal and written communication skills.
- Strong analytical, negotiation, and creative problem-solving skills.
- Self-motivated and action-oriented, with the ability to work within a team environment.
- Enthusiasm for collaborating with all members of the team, including Customer Success, Customer Support, Technical Solutions, Sales, Marketing, Product Management, and Engineering.
- The aptitude to learn and be coached.
- Candidates located in Austin, Texas, are preferred to work a hybrid schedule of 2 days a week in the downtown headquarters.
Benefits & Perks
Competitive base salary
Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
401K with a generous company match
Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
Ongoing career development opportunities with our Learning and Development team
Ready to Apply?
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