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Job Description
The Implementation Manager at AlertMedia is responsible for guiding customers through successful deployment of the company's emergency communication software, acting as a strategic partner, project manager, and product expert to ensure a smooth onboarding process and foster long-term customer relationships.
Key Responsibilities
- Own and manage multiple customer implementations, ensuring timely delivery and achievement of key milestones
- Lead customer kickoff meetings to establish goals, expectations, and project plans
- Facilitate implementation sessions, address customer objections, and strategize solutions
- Communicate project updates, action items, and manage implementation milestones internally and externally
- Interpret and advise on data imports, automations, and integrations
- Ensure a seamless transition from Implementation Manager to Customer Success Manager post-deployment
- Collaborate cross-functionally to improve and scale the implementation process
Requirements
- Proven success in strategically onboarding and implementing a project or software across a range of customer profiles, with at least 3 years of experience in a strategic customer-facing role such as Implementation Manager, Customer Success Manager, or Account Manager.
- At least 2 years of experience in implementation or project management in a SaaS environment.
- Experience working with demanding, multi-national customers.
- Proficiency in using Excel; experience with Salesforce, Gainsight, or monday.com is preferred.
- Excellent project management skills with a proven ability to prioritize competing tasks.
- Outstanding verbal and written communication skills.
- Strong analytical, negotiation, and creative problem-solving skills.
- Self-motivated and action-oriented, with the ability to work within a team environment.
- Enthusiasm for collaborating with all members of the team, including Customer Success, Customer Support, Technical Solutions, Sales, Marketing, Product Management, and Engineering.
- The aptitude to learn and be coached.
- Candidates located in Austin, Texas, are preferred to work a hybrid schedule of 2 days a week in the downtown headquarters.
Benefits & Perks
Competitive base salary
Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
401K with a generous company match
Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
Ongoing career development opportunities with our Learning and Development team
Recognition as a Best Places to Work company for 9 years in a row and numerous other awards
Ready to Apply?
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