Customer Support Specialist Shift Wed-Sun, 3pm-11pm CST Remote
AlertMediaAustin, Texas
Full Time
Posted December 17, 2025
Not Specified
Remote
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Application opens on company website
Job Description
A Customer Support Specialist at AlertMedia provides technical support and assistance to customers via phone, email, and chat, ensuring a positive and efficient customer experience while resolving product-related issues and questions remotely.
Key Responsibilities
- Engage with customers via phone, email, and live chat to provide technical support and assistance.
- Assess and resolve inbound tickets and live chat inquiries related to technical product issues and account questions.
- Manage customer support tickets within the case queue and escalate complex cases to appropriate teams.
- Maintain up-to-date product knowledge through ongoing training and collaboration with team members.
- Communicate professionally and empathetically to ensure a positive customer experience.
Requirements
- Ideally, you have 1-2 years of experience in a technical customer support role in software.
- Familiarity with Zendesk, Slack, Excel, Outlook, or similar tools.
- Possess tons of energy, humor, compassion, and enthusiasm.
- Have a passion for continual learning with a desire and willingness to be coached.
- The ability and desire to work in a fast-paced challenging environment.
- Exceptional phone etiquette and strong written communication skills.
- Strong listening skills.
- Outstanding English communication skills.
- Support AlertMedia customers by assessing inbound tickets and live chats inquiring about technical product issues and general account questions in a prompt manner.
- Manage customer tickets within our case queue.
- Escalate advanced customer cases to the appropriate team members.
- Collaborate with fellow team members, sharing your experiences and knowledge.
Benefits & Perks
Competitive base salary
Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
401K with a generous company match
Access to brand new downtown office with high-tech building gym and nearby running trails
Ongoing career development opportunities with Learning and Development team
Recognition through awards such as Best Places to Work for 9 years in a row
Amazing rewards and incentives
Opportunity to work fully remote
Ready to Apply?
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