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Job Description
The Messaging Operations Manager at Insider is responsible for managing vendor negotiations, pricing strategies, and deal execution related to messaging and WhatsApp products, while driving process improvements and ensuring alignment with company goals to optimize profitability and operational efficiency.
Key Responsibilities
- Lead pricing checks and negotiate special pricing with SMS and WhatsApp vendors
- Secure competitive vendor pricing to ensure profitability and operational efficiency
- Collaborate with sales team on pricing, deal structuring, and contract terms
- Manage vendor relationships to maintain favorable terms and high service levels
- Support deal execution by ensuring compliance with internal policies and external regulations
- Assist in onboarding new sales reps and provide training on quoting tools and CRM systems
- Implement and manage dashboards to monitor deal performance, pricing efficiency, and vendor relationships
- Drive process improvements to enhance team scalability and efficiency
- Analyze market trends and provide insights on SMS and WhatsApp pricing dynamics
Requirements
- 2-8 years of experience in deal desk operations, pricing, or related areas.
- Strong negotiation and people skills with a proven track record of vendor management.
- Familiarity with CRM systems and quoting tools.
- Experience with messaging and WhatsApp products is a plus.
- Exceptional organizational skills and attention to detail.
- Ability to work cross-functionally and manage multiple stakeholders.
- Comfortable in a fast-paced environment, capable of managing tight deadlines.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Support for professional development through onboarding and training on quoting tools and CRM systems
Opportunities for process improvements and operational efficiency
Involvement in market trend analysis and strategic decision-making
Participation in a socially progressive and impactful community with CSR initiatives
Ready to Apply?
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