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Customer Onboarding Manager - (Implementation Project Manager) - Brazil

Use Insider
São Paulo, Brazil
Full Time
Posted November 17, 2025
Not Specified
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Job Description

The Customer Onboarding Manager is responsible for guiding new clients through the onboarding process, ensuring successful integration and value realization of the platform, while collaborating with technical teams and building strong stakeholder relationships.

Key Responsibilities

  • Drive the onboarding process to ensure successful and timely client integration
  • Collaborate with internal technical teams to train and empower customers on platform features
  • Establish and maintain strong relationships with stakeholders at all levels of the client organization
  • Manage multiple short to medium-term projects simultaneously
  • Understand and interpret technical documentation, including API, HTML, CSS, and XML
  • Help clients realize the value of the platform to accelerate Time to Value and support customer retention

Requirements

  • Have a technical background, which could be gained through either academic education or relevant work experience.
  • Ability to read API documentation.
  • Knowledge of HTML, CSS, and XML.
  • Ability to understand basic data structures and data flows.
  • Experience with short to medium-term projects.
  • Strong project management skills, particularly in managing multiple projects simultaneously.

Benefits & Perks

Compensation/salary range (not specified in the posting)
Work schedule (not specified in the posting)
Work environment perks (not specified in the posting)
Opportunities for professional development and training, including technical training on platform features
Inclusive and diverse workplace environment
Participation in corporate social responsibility initiatives such as AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables

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