Job Description
Provides hardware and software support for workplace technology across global offices, troubleshooting issues, configuring devices, and maintaining support records to ensure smooth IT operations.
Key Responsibilities
- Provide first and second-line hardware support for laptops, peripherals, meeting room equipment, and printers across global offices
- Diagnose and resolve basic to intermediate technical issues, escalating complex cases as needed
- Prepare and configure computers for new users, including OS installation, software setup, and device configuration
- Support remote users with software troubleshooting, access issues, and connectivity problems
- Maintain support tickets and accurate records of hardware and support activities
Requirements
- Provide first and second-line hardware support for laptops, peripherals, meeting room equipment, printers, and other workplace technology across global offices including Amsterdam, Sweden, Singapore, and the US.
- Perform initial problem diagnosis, resolve basic to intermediate issues, and escalate more complex cases as needed.
- Prepare and configure computers for new joiners, including operating system installation, software setup, patching, and device configuration.
- Support remote users with software troubleshooting, access issues, Microsoft 365, Windows, connectivity, and application-related incidents.
- Update and maintain support tickets in the Jira Service Management system.
- Maintain accurate records of machine builds, hardware assignments, and support activities.
- Minimum of 2 years of experience in a related IT support role or a study degree directly related to IT.
- Ability to work onsite 4 days a week.
- Good interpersonal and communication skills.
- Good working knowledge and problem-solving ability with Microsoft Office 365, Microsoft Windows, hardware troubleshooting, and remote support tools.
- Knowledge of Microsoft Server, networking, and telecom is advantageous.
- Experience supporting laptops, peripherals, printers, and workplace hardware.
- Ability to troubleshoot software issues for remote and onsite users in a professional and service-focused manner.
Benefits & Perks
Competitive remuneration package
Pension scheme contributions
Strong focus on personal and professional development
Sport and training opportunities
Assistance with relocation to the respective office location
Ready to Apply?
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