Job Description
A Technical Support Specialist role providing remote customer assistance via phone and chat, troubleshooting technical issues related to IoT and SaaS products, and collaborating with teams to ensure customer success in a fast-paced environment.
Key Responsibilities
- Respond to inbound customer requests for technical assistance via phone and chat
- Collaborate with support teams to communicate and escalate customer issues promptly
- Manage personal workload effectively and efficiently
- Utilize knowledge, tools, and resources to resolve customer technical issues
- Document customer communications clearly and concisely
- Translate complex technical concepts into understandable language for customers
Requirements
- Bachelor's degree or higher in a technical discipline such as computer science or engineering
- 1-3 years of experience in a technical product support role
- Technical know-how - you re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
- Interest and ability to work in a fast-growing environment with changing responsibilities
- Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
- French Fluency is required
- Able to work flexible hours - nights and weekends a plus
- General knowledge about Electrical circuits, GPS and telematics (preferred but not explicitly mandatory)
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
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