Job Description
The Senior Manager, Enterprise Collections at Samsara leads the strategy and execution of collections for large enterprise customers, managing a high-performing team to optimize cash collection, resolve disputes, and improve processes while ensuring compliance and delivering a premium customer experience.
Key Responsibilities
- Own enterprise collections performance, aging, past-due reduction, and dispute resolution velocity for complex accounts.
- Lead and develop senior collections team members through coaching, performance management, and succession planning.
- Drive enterprise-wide collections strategy aligned with company goals and translate it into team objectives and operating rhythms.
- Manage escalations and communicate with executive-level customers to resolve sensitive issues.
- Partner with cross-functional teams (Sales, Legal, Deal Desk, Customer Success, Finance, Treasury) to resolve invoicing and payment issues.
- Improve and scale collections processes through continuous improvement, automation, and reporting.
- Ensure compliance with global regulations, internal policies, and SOX controls across collections operations.
Requirements
- 7-10 years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services.
- 5-7 years of supervisory people management experience, including leading senior-level individual contributors and managers.
- Demonstrated ability to create organizational objectives and deliver results through others.
- Multi-disciplinary expertise across Order-to-Cash Accounts Receivable, including enterprise collections and complex dispute management.
- Strong upward and downward communication skills and ability to operate with executive stakeholders and strategic customers.
- Proven ability to lead process optimization and automation initiatives.
- Working knowledge of SOX controls and policy compliance in a finance operations environment.
- Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc.
- Experience with SAP or Oracle systems.
- Understanding of SAT Mexican tax authority regulations.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
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