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Job Description
A Technical Support Specialist role responsible for assisting customers with technical issues related to IoT and SaaS products, providing fast and effective support via phone and chat, and collaborating with teams to ensure customer success in a fast-paced environment.
Key Responsibilities
- Respond to inbound customer requests for technical assistance via phone and chat
- Collaborate with support teams to communicate and escalate customer issues promptly
- Manage personal workload effectively and efficiently
- Utilize knowledge, tools, and resources to resolve customer technical issues
- Document customer communications clearly and concisely
Requirements
- Bachelor's degree or higher in a technical discipline such as computer science or engineering
- 3-5 years of experience in a technical product support role
- Technical know-how - you re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
- Interest and ability to work in a fast-growing environment with changing responsibilities
- Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
- Able to work flexible hours - nights and weekends a plus
- General knowledge about Electrical circuits, GPS and telematics
- General knowledge of networking
- Excellent troubleshooting skills
- Excellent communication skills in both written and spoken English
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (in-person, hybrid, or remote options)
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