Job Description
A Technical Support Engineer at Samsara provides advanced hardware and software support to customers, troubleshooting complex issues, documenting solutions, and collaborating with engineering teams to improve products and customer experience in a fast-paced, global environment.
Key Responsibilities
- Become an expert on Samsara's IoT product portfolio to assist customers effectively.
- Troubleshoot and resolve medium to high complexity technical issues for customers.
- Respond promptly to customer inquiries to meet SLA goals.
- Create and maintain knowledge base articles to improve self-service support.
- Collaborate with engineering and product teams to reproduce bugs and develop test environments.
- Provide feedback to support management for product and process improvements.
Requirements
- B.S. in Computer Science, Engineering Mechanical Electrical, Mathematics, Science, Business, or another analytical field.
- 2-5 years of experience in support, engineering, or other technical roles.
- Bilingual proficiency in English and Spanish.
- Strong familiarity with using CRMs like Zendesk or Salesforce.
- Technical know-how - comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
- Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
- Excellent written and verbal communication skills, able to speak both Engineer and Human.
- Strong bias for action, ability to dive deep, and insistence on the highest standards.
- Ability to work in a hyper-growth environment with shifting priorities.
- Willingness to work flexible hours with the possibility of rotating coverage for some nights, weekends, and holidays.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (in-person, hybrid, or remote options)
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Senior Business Value Strategist
Samsara
NEW
Not specified
Full Time
14h
$140k-212k
Chief of Staff, Head of Business Operations, People
Samsara
NEW
SF Bay Area
Full Time
14h
$149k-266k
Senior Manager, Enterprise Collections
Samsara
NEW
Not specified
Full Time
14h
$112k-160k
More jobs in Location not specified
Account Executive APJ
Planet
NEW
Remote
Full Time
14h
Account Executive NATO
Planet
NEW
Remote
Full Time
14h
Account Executive NATO
Planet
NEW
Remote
Full Time
14h