Job Description
A Technical Support Engineer role focused on providing hardware and software troubleshooting, customer support, and product expertise for IoT solutions across various industries, with an emphasis on resolving complex issues and enhancing customer experience in a remote, fast-growing environment.
Key Responsibilities
- Become an expert on Samsara's IoT product portfolio, including hardware, software, and cloud solutions.
- Troubleshoot and resolve customer issues with medium to high complexity using technical knowledge and product expertise.
- Respond to customer inquiries promptly to meet SLA goals, ensuring timely and helpful resolutions.
- Create and maintain customer-facing knowledge base articles to improve self-service support.
- Collaborate with Engineering and Product teams to reproduce bugs and develop test environments.
- Provide feedback to Support Management for product and process improvements to enhance customer experience.
Requirements
- B.S. in Computer Science, Engineering Mechanical Electrical, or other technical fields.
- 6 months to 1 year of experience in support, engineering, or other technical roles.
- Bilingual in English and Spanish is a must.
- Technical know-how - comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
- Experience troubleshooting hardware and installations in a remote environment.
- Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
- Excellent written and verbal communication skills, able to speak both Engineer and Human.
- Strong bias for action, ability to dive deep, and insistence on the highest standards.
- Ability to work in a hyper growth environment with shifting priorities.
- Willingness to work flexible hours during nights and weekends is preferred.
Benefits & Perks
Full time employees receive a competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (remote, hybrid, or in-office options)
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Senior Business Value Strategist
Samsara
NEW
Not specified
Full Time
13h
$140k-212k
Chief of Staff, Head of Business Operations, People
Samsara
NEW
SF Bay Area
Full Time
13h
$149k-266k
Senior Manager, Enterprise Collections
Samsara
NEW
Not specified
Full Time
13h
$112k-160k
More jobs in Location not specified
Account Executive APJ
Planet
NEW
Remote
Full Time
13h
Account Executive NATO
Planet
NEW
Remote
Full Time
13h
Account Executive NATO
Planet
NEW
Remote
Full Time
13h