Job Description
A Support and Operations Analyst responsible for managing and troubleshooting go-to-market systems, supporting product usage, and driving process improvements to ensure seamless workflows and high-quality user experiences within a SaaS environment.
Key Responsibilities
- Support and troubleshoot go-to-market tools and platforms for internal teams and external users.
- Investigate, validate, and resolve discrepancies in go-to-market data to ensure data hygiene.
- Conduct functional testing and validation of product updates, features, and bug fixes.
- Design and implement process improvements, including automation tools and self-service resources.
- Maintain and update knowledge bases, documentation, and support resources.
- Build and enhance dashboards to monitor system performance and product health, and set up alerts for anomalies.
- Collaborate with product teams to identify recurring issues and inform roadmap improvements.
Requirements
- Bachelor's Degree or years of professional equivalent experience.
- 4 years of experience in a technical support, operations, or systems analyst role, ideally within a SaaS or technology environment.
- Demonstrated ability to troubleshoot and navigate complex, technical systems and workflows.
- Effective communicator with a collaborative mindset and strong interpersonal skills.
- Proven ability to manage competing priorities and meet deadlines in a fast-paced environment.
- Strong analytical and problem-solving abilities, with comfort interpreting operational data.
- Experience with project and task management tools and methodologies.
- Familiarity with platforms such as Salesforce, Stripe, Mixpanel, Datadog, and Contentful.
- Strong organizational skills with excellent attention to detail.
- Understanding of B2B marketing and sales processes and funnels.
- Hands-on experience supporting sales enablement or go-to-market tooling.
- Experience managing B2B eCommerce systems and content management platforms.
Benefits & Perks
Full time employees receive a competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model that supports remote work, hybrid, or in-person arrangements
Ready to Apply?
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