Job Description
The Technical Account Manager at Samsara is responsible for ensuring customer success by providing technical guidance, troubleshooting complex issues, and aligning platform solutions with customer goals to deliver measurable value and foster long-term relationships.
Key Responsibilities
- Act as a trusted technical advisor to customers, ensuring long-term adoption of the Samsara platform.
- Proactively optimize customer technical health, mitigate risks, and demonstrate technical ROI.
- Manage a portfolio of accounts independently, developing success plans and identifying risks.
- Master Samsara's platform, including APIs, hardware, and software, to troubleshoot complex issues.
- Use a consultative approach to understand customer challenges and own technical ticket lifecycle.
- Lead customer meetings, technical deep dives, and account reviews, engaging diverse audiences.
- Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to advocate for customer needs.
- Take ownership of critical incidents, managing customer communications and ensuring successful resolution.
- Contribute to internal knowledge sharing, onboarding, and process improvements to enhance team capabilities.
Requirements
- Significant experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success.
- A Bachelor’s degree in Management Information Systems, Computer Science, or a related field is preferred.
- Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations.
- A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
- Bilingual proficiency in native French or German.
- Strong written and verbal communication skills in English.
- Proficiency in additional languages, such as German and French, is a significant plus for engaging with international customers.
- A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
- A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.
- Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
- Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
- Prior experience with tools such as Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
- Basic Python coding skills are an asset for providing enhanced technical solutions.
Benefits & Perks
Above market-rate salary
Outstanding equity offering
Employee-led remote and flexible working
Health benefits
Personal development opportunities
Team-based incentive schemes
Samsara for Good fund
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