Apply Now
Application opens on company website
Job Description
The Technical Account Manager at Samsara is responsible for ensuring customer success by providing technical expertise, troubleshooting complex issues, and aligning solutions with customer goals to drive long-term platform adoption and value realization.
Key Responsibilities
- Act as the primary technical contact to optimize customer technical health and mitigate risks.
- Develop tailored success plans and identify risks to customer health across a portfolio of accounts.
- Master Samsara's platform, including APIs, hardware, and software, to troubleshoot complex issues.
- Use a consultative approach to understand customer challenges and own technical escalations from report to resolution.
- Lead customer meetings, including technical deep dives and quarterly reviews, engaging diverse audiences.
- Collaborate with Sales, Support, Product, and Engineering teams to advocate for customer needs.
- Contribute to internal knowledge sharing, onboarding, and process improvements to enhance team capabilities.
Requirements
- 7 years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success.
- A bachelor’s degree in a technical field, or equivalent expertise gained through practical experience in areas such as Computer Science, Engineering, or related fields.
- Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations.
- Strong written and verbal communication skills in English and Spanish.
- Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
- Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
- Basic Python coding skills are an asset for providing enhanced technical solutions.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Senior Business Value Strategist
Samsara
NEW
Not specified
Full Time
13h
$140k-212k
Chief of Staff, Head of Business Operations, People
Samsara
NEW
SF Bay Area
Full Time
13h
$149k-266k
Senior Manager, Enterprise Collections
Samsara
NEW
Not specified
Full Time
13h
$112k-160k
More jobs in Location not specified
Account Executive APJ
Planet
NEW
Remote
Full Time
13h
Account Executive NATO
Planet
NEW
Remote
Full Time
13h
Account Executive NATO
Planet
NEW
Remote
Full Time
13h