Apply Now
Application opens on company website
Job Description
The Technical Account Manager at Samsara is responsible for ensuring customer success by providing technical guidance, troubleshooting complex issues, and aligning platform solutions with customer goals to deliver measurable value and foster long-term relationships.
Key Responsibilities
- Act as the primary technical point of contact, troubleshooting complex issues and advising on best practices.
- Manage a portfolio of accounts by developing success plans, identifying risks, and tracking technical ROI.
- Lead customer meetings, including technical deep dives and account reviews, with effective communication.
- Collaborate with Sales, Support, Product, and Engineering teams to advocate for customer needs.
- Own the technical ticket lifecycle from escalation to resolution, conducting root cause analysis.
- Contribute to internal knowledge base and onboard new team members to enhance team capabilities.
- Demonstrate deep technical knowledge of Samsara’s platform, APIs, hardware, and software.
Requirements
- Minimum of 7 years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success.
- Bachelor’s degree in a technical field, or equivalent expertise gained through practical experience in areas such as Computer Science, Engineering, or related fields.
- Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations.
- Bilingual proficiency in English and Spanish, both written and verbal communication skills.
- A data-informed approach to understanding customer needs and the ability to build trusted, long-term relationships.
- Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
- Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
- Prior experience with tools such as Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
- Basic Python coding skills to provide enhanced technical solutions are an asset.
- Ability to master Samsara’s platform, including APIs, hardware, and software, and advise customers on best practices.
- Ability to troubleshoot complex technical issues with proficiency.
- Experience managing the technical ticket lifecycle, including escalations, root cause analysis, and problem resolution.
- Strong written and verbal communication skills in English and Spanish.
- Ability to lead customer meetings, technical deep dives, and quarterly technical account reviews with confidence.
- Ability to develop tailored success plans, identify and mitigate risks to customer health, and maintain accurate records of customer interactions.
- Ability to work effectively with internal teams such as Sales, Support, Product, and Engineering to advocate for customer needs.
- Willingness to embody Samsara’s core values and operating principles in every interaction, actively seeking feedback for continuous improvement.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Senior Business Value Strategist
Samsara
NEW
Not specified
Full Time
13h
$140k-212k
Chief of Staff, Head of Business Operations, People
Samsara
NEW
SF Bay Area
Full Time
13h
$149k-266k
Senior Manager, Enterprise Collections
Samsara
NEW
Not specified
Full Time
13h
$112k-160k
More jobs in Location not specified
Account Executive APJ
Planet
NEW
Remote
Full Time
13h
Account Executive NATO
Planet
NEW
Remote
Full Time
13h
Account Executive NATO
Planet
NEW
Remote
Full Time
13h