Job Description
The IT Specialist at Samsara is responsible for managing and supporting cloud-based IT systems, including SaaS applications, network infrastructure, and collaboration tools, to enable company growth and operational efficiency in a remote, fast-paced environment.
Key Responsibilities
- Manage and support SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
- Configure and oversee cloud-based communication systems, including call routing, IVR, and CRM integration.
- Deploy and maintain systems that enhance workplace collaboration and productivity.
- Respond to and resolve escalated IT support tickets in a timely manner.
- Document IT policies, procedures, and best practices.
- Identify and implement continuous improvements to IT operations and processes.
- Ensure the security and stability of core IT infrastructure and operations.
- Mentor new IT team members and support organizational growth.
Requirements
- Minimum of 6 years of experience working in an IT Role.
- Experience working with SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
- A solid understanding of Okta, including app integrations and automating rules.
- Deploying and managing systems that foster collaboration and productivity at scale.
- Planning and integrating the tools and services which run workplaces.
- Configuring and managing cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets softphones.
- Knowledge of Apple products such as Macbooks and iPhones.
- Maintaining an escalated tickets queue and responding to requests in a helpful and timely way.
- Documenting IT policies and procedures.
- Seeking opportunities to improve workflows with a focus on continuous improvement and process optimization.
- Driving core operations that keep the company secure and productive.
- Mentoring new hires as the organization grows quickly.
- Residing in Canada (remote position), with the ability to work both east coast and west coast hours.
- Minimum of 2 years of Tier II escalation support experience.
- Bachelor’s Degree in a STEM related field (Science, Technology, Engineering, or Math) (preferred).
- Technical Certification (preferred).
Benefits & Perks
Annual base salary range (varies depending on location, knowledge, skills, and experience)
Performance-based bonus variable pay
Equity with initial RSU grant and ongoing refresh opportunities
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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