Job Description
The Technical Account Manager at Samsara is responsible for ensuring customer success by providing technical guidance, troubleshooting complex issues, and aligning platform solutions with customer goals to deliver measurable value and foster long-term relationships.
Key Responsibilities
- Act as the primary technical point of contact for customers, advising on best practices and troubleshooting complex issues.
- Manage a portfolio of accounts by developing success plans, identifying risks, and tracking technical ROI.
- Lead customer meetings, including technical deep dives and account reviews, to communicate effectively with technical and non-technical stakeholders.
- Collaborate with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
- Own the technical ticket lifecycle from escalation to resolution, conducting root cause analysis to prevent recurrence.
- Develop and maintain deep technical knowledge of Samsara’s platform, including APIs, hardware, and software.
- Proactively optimize customer technical health, mitigate risks, and ensure achievement of desired outcomes.
Requirements
- Minimum of 5 years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success.
- Bachelor's degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
- Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations.
- A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
- A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
- Strong English written and verbal communication skills.
- A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.
- Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
- Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
- Prior experience with tools such as Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
- Basic Python coding skills are an asset for providing enhanced technical solutions.
Benefits & Perks
Annual Base Salary range: $76,457.50 - $102,800 USD
Flexible working model supporting remote, hybrid, or in-office work
Performance-based bonus variable pay and equity for eligible roles
Comprehensive health and parental leave plans
Professional development stipend
Long-term career development opportunities
Inclusive work environment with accommodations for disabilities
Ready to Apply?
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