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Job Description
The Technical Account Manager at Samsara is responsible for building strong customer relationships, providing technical support and solutions, and ensuring successful implementation and optimization of Samsara's IoT platform for clients in various industries, primarily supporting North American customers remotely.
Key Responsibilities
- Build and maintain relationships with customers and account teams.
- Develop a technical understanding of customer implementations and optimize their Samsara platform.
- Act as the primary technical contact for customers, addressing their technical needs and requirements.
- Troubleshoot hardware, software, and API issues related to Samsara products.
- Identify opportunities for additional value and growth within customer accounts.
- Establish long-term relationships with technical stakeholders and serve as a trusted advisor.
- Document customer interactions and activities in the system of engagement.
- Participate in scaling and improving the Technical Account Management team.
Requirements
- Ability to work Central and Eastern time zones, focusing on supporting North America s customers.
- 3 to 5 years of experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success.
- A bachelor s degree in a technical field, or equivalent expertise gained through practical experience in areas such as Computer Science, Engineering, or related fields.
- Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations.
- A strong passion for technology and a commitment to continuous learning, including an interest in artificial intelligence and its applications in a business context.
- A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
- Strong written and verbal communication skills in English to effectively engage and communicate with a diverse customer base in North America.
- A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.
- Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
- Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
- Prior experience with tools such as Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
- Basic Python coding skills are an asset for providing enhanced technical solutions.
- Availability to occasionally travel to customer sites and be online for some after-hour or weekend coverage depending on customer needs.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Support for remote work or in-office work depending on operational requirements
Opportunities for career development and growth
Inclusive work environment with accommodations for persons with disabilities
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