Job Description
The Strategic Program Manager at Samsara leads large-scale cross-functional projects to improve customer support operations, implement innovative solutions like AI, and enhance overall customer experience, contributing to the company's mission of transforming physical operations through IoT technology.
Key Responsibilities
- Lead the planning and delivery of complex, cross-functional projects aligned with strategic goals.
- Coordinate and drive realignment across teams and leaders to address misalignments.
- Translate business strategies into actionable project plans and execution strategies.
- Communicate complex topics clearly and persuasively to diverse stakeholders.
- Integrate AI solutions into program processes to enhance scalability and effectiveness.
- Collaborate with cross-functional teams to improve customer support workflows and experiences.
- Use data and storytelling to influence decision-making and prioritize initiatives.
- Foster a culture of continuous learning by sharing insights and lessons learned.
Requirements
- Bachelor's degree from an accredited university
- 7 years of project program management, management consulting, and/or business operations strategy experience
- Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders such as executives, Sales, R&D leaders, and frontline managers
- Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions
- Strong analytical, data-driven, problem-resolution, and decision-making skills
- Experience with B2B hardware and SaaS products
- Experience driving AI-centric projects
- Experience in a global Customer Support, Product Support, Customer Success, or Customer Operations organization
- Proven track record of building trust and delivering results that demonstratively improve the customer experience
- Ability to understand broader business priorities and industry trends, and use these insights to shape program strategy and make informed recommendations
- Ability to communicate complex topics simply and persuasively, using storytelling and data to influence, facilitate tradeoffs, and drive decision-making
- Ability to anticipate misalignment early and drive realignment across teams and leaders
- Deep fluency in project management methodologies, tools, systems, and customer technical support processes
- Ability to integrate AI solutions into program processes to improve scalability, accuracy, and strategic planning
- Ability to lead the end-to-end planning and delivery of complex, cross-functional project portfolios, translating strategic direction into actionable execution plans
- Ability to influence and lead stakeholders at all levels, including executives and frontline managers
- Ability to adapt, be flexible, and maintain conviction under stress, high tension, and tight deadlines
- Willingness to work within geographic restrictions (candidates must reside within the United States excluding the San Francisco Bay Area, NYC Metro Area, and Washington, D.C. Metro Area)
- Ability to secure and maintain the legal right to work in the specified work location
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (in-person, hybrid, or remote options)
Ready to Apply?
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