Job Description
The Strategic Customer Success Manager at Samsara is responsible for working closely with large fleet customers to understand their operational challenges, develop success plans, and ensure they maximize the value of Samsara's IoT platform to improve safety, efficiency, and sustainability.
Key Responsibilities
- Work closely with large fleet customers to understand their challenges and advise on leveraging Samsara's platform to meet their needs
- Develop and execute joint success plans with customers, outlining objectives, metrics, and timelines, and address barriers to achieving business value
- Conduct executive business reviews with customer decision-makers and company leadership to review past successes and align on future goals
- Facilitate workshops with customers to analyze current operations and recommend workflow improvements to optimize Samsara product usage
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types
- Collaborate with cross-functional teams such as Product, Support, and Finance to fulfill customer requests
Requirements
- Minimum of 6 years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting Enterprise SaaS and/or Fortune 500 companies.
- Strong priority management and high emotional intelligence, as this is a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust, communicating effectively, and driving change with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Customer travel is expected up to 25-40%.
Benefits & Perks
Annual Base Salary ranging from 101,420.45 to 153,409.09 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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