Job Description
The Strategic Customer Success Manager at Samsara is responsible for working closely with large fleet customers to understand their operational challenges, develop success plans, and ensure they maximize the value of Samsara's IoT platform to improve safety, efficiency, and sustainability of their operations.
Key Responsibilities
- Ensure customer operations are safe, efficient, and sustainable using Samsara's IoT platform
- Develop and execute joint success plans with customers to achieve business objectives
- Conduct executive business reviews to align on past successes and future goals
- Facilitate workshops to understand customer operations and recommend workflow improvements
- Deeply understand and explain Samsara platform capabilities to diverse business types
- Collaborate with cross-functional teams to address customer requests and drive progress
Requirements
- Minimum of 6 years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting Enterprise SaaS and/or Fortune 500 companies.
- Strong priority management and high emotional intelligence, with the ability to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust, communicating effectively, and driving change with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Customer travel is expected up to 25-40%.
- Ability to support and serve large-scale business solutions at Fortune 500 companies.
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (in-person, hybrid, or remote options)
Ready to Apply?
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